Privacy Policy
At Balance Bloom Body Toning Studio, we respect your privacy and are committed to protecting your personal information. We process personal data only where there is a valid legal basis to do so. If the basis for processing your data changes or is no longer applicable, we will stop processing such data where required by law.
Information we process because we have a contract with you
When you book a session or package, purchase a service, sign up for a membership, or agree to our terms and conditions, a contractual relationship is formed between you and Balance Bloom Body Toning Studio. We process your information to verify your identity, provide body toning and wellness services, manage bookings, memberships, and payments, communicate with you regarding sessions and services, and provide guidance, recommendations, and service updates. We may also use anonymised and aggregated data for internal analysis and service improvement — this data does not personally identify you. We retain this information only for as long as the contract remains active or as required by applicable law.
Information we process with consent
Where there is no direct relationship — for instance when you browse our website, ask us about our services, or reach us through email, phone, WhatsApp, or social media — you give your consent for the processing of information you voluntarily submit. Consent can be direct or tacit (for instance, when you send us an email in the hope of receiving an answer). You can withdraw your consent at any time by writing to us at balancebloomddn@gmail.com. Please note that withholding consent may restrict our capability to deliver certain services.
Legitimate business interests & legal obligations
We may process your information where reasonably necessary for legitimate business purposes, including record-keeping and administration, responding to enquiries, improving service and customer experience, safeguarding our legal rights, and ensuring client safety. Such processing is carried out in a manner that does not override your rights or cause harm. We may also process or disclose personal information where required to comply with Indian laws, regulations, or legal processes, including lawful requests from government or regulatory authorities.
Payment information
We do not store debit card, credit card, or bank account details. Payments are processed through secure third-party payment gateways — we do not have access to your full payment information.
Contacting our studio & complaint handling
When you contact us via phone, email, website forms, or social media, we collect the information you provide in order to respond to your enquiry, maintain communication records, and improve customer service. If you raise a complaint, we record the information you provide and use it solely to resolve the issue. Limited information may be shared with third parties only where reasonably necessary to address the complaint.
Cookies, browsing information & remarketing
Our website may use cookies to understand website usage, improve user experience, and remember preferences. You can control or disable cookies through your browser settings. We may collect technical information such as IP address, device type, browser information, and approximate location — collected in aggregated form and used only for website performance analysis. We may use third-party tools to display advertisements on other websites after you visit our site, using cookies and only where permitted by your browser settings.
Disclosure, sharing & security
We do not share your personal data with third parties except where required by law, with trusted service providers necessary to operate our business, or with your explicit consent. We use reasonable technical and organisational safeguards to protect your personal information from unauthorised access, misuse, or loss.
Your rights
You have the right to access your personal information, request correction of inaccurate data, and request deletion of your data (subject to legal requirements). Requests can be sent to balancebloomddn@gmail.com. We may verify your identity before processing such requests.
Children's privacy & data retention
Our services are not intended for children under 16 without parental or guardian consent; we do not knowingly collect personal data from minors without such consent. We retain personal data only for as long as necessary to provide services, as required by law, or as needed for legal or accounting purposes.
Changes to this policy & contact
We may update this Privacy Policy from time to time; the most current version will always be available on our website and applies from the date of posting. Questions or concerns? Contact Balance Bloom Body Toning Studio, Rajpur Road, Dehradun, Uttarakhand, India · balancebloomddn@gmail.com · +91 961-938-8412.